Oven Cleaning Putney Service Terms and Conditions
These Terms and Conditions set out the basis on which Oven Cleaning Putney provides professional oven and related appliance cleaning services to residential and commercial customers. By placing a booking, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and Oven Cleaning Putney.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business who books or receives the services.
Company means Oven Cleaning Putney, the cleaning service provider.
Services means oven cleaning and any additional cleaning services agreed between the Customer and the Company.
Premises means the property at which the Services are to be carried out.
Technician means the individual cleaner or team assigned by the Company to perform the Services.
2. Scope of Services
The Company provides professional oven cleaning and related services, which may include but are not limited to: cleaning of single and double ovens, range ovens, hobs, extractor fans, racks, trays, and associated removable components. Additional services may be offered subject to availability and agreement at the time of booking.
The exact scope of the Services, including the type of appliance, condition, and estimated duration, will be agreed during the booking process based on the information provided by the Customer. The Company reserves the right to adjust the price or decline the job if the information supplied is inaccurate or incomplete.
3. Booking Process
Bookings may be made by the Customer using the Company’s accepted contact methods. At the time of booking, the Customer must provide accurate details, including the service address, type and size of the appliance, parking information, access instructions, and any relevant issues with the appliance.
The Company will confirm acceptance of the booking, along with the scheduled date, estimated time window, and price. A booking is not confirmed until the Customer receives explicit confirmation from the Company. The Company may request a deposit to secure the booking, particularly for larger or multiple appliance appointments, or during peak periods.
The Customer must be at least 18 years of age to place a booking and must be authorised to permit access to the Premises and appliances. By booking, the Customer warrants that all information supplied is true, accurate, and complete.
4. Access to the Premises
The Customer is responsible for providing safe, timely access to the Premises on the agreed service date. The Technician must be able to access the relevant rooms, appliances, electrical and, where applicable, gas supply, as well as any water points required for cleaning.
If the Technician cannot gain access due to locked doors, absence of the Customer or keyholder, parking restrictions, or other access issues, this may be treated as a late cancellation and a fee may be applied in accordance with the cancellation terms set out in these conditions.
The Customer must ensure that any alarms are disarmed or instructions are provided, that pets are secured where necessary, and that the working area is reasonably clear of obstructions so the Technician can perform the Services safely and efficiently.
5. Customer Obligations
The Customer agrees to:
Ensure that the appliance is in a condition suitable for cleaning, with any loose items removed from inside the oven and surrounding area.
Disclose any known faults, defects, or issues with the appliance, including damaged seals, loose panels, broken glass, or intermittent operation.
Provide electricity and, where required, water supply during the appointment.
Provide free and reasonable parking near the Premises, or inform the Company in advance of any parking restrictions or charges. Where parking fees apply, these may be added to the final invoice.
Supervise children and vulnerable persons while the Technician is working, particularly around hot surfaces and cleaning chemicals.
6. Pricing and Quotations
Prices are normally quoted per appliance or per service package. Quotations are based on the information provided by the Customer and are given in good faith. The Company reserves the right to amend the quote if, upon arrival, the Technician finds that the appliance type, size, or condition is significantly different from that described at the time of booking.
Where additional work is required or requested by the Customer beyond the original specification, the Technician will explain any extra charge and seek approval before proceeding. All prices are inclusive or exclusive of applicable taxes in accordance with current legislation, and the Customer will be informed if any tax applies.
7. Payments
Payment is due upon completion of the Services unless otherwise agreed in writing in advance. The Company accepts the payment methods stated during booking or confirmation, which may include card payment or bank transfer.
For commercial Customers or regular contracts, alternative payment terms may be agreed, subject to the Company’s approval and credit checks where necessary. Invoices must be paid by the due date stated. If payment is not received on time, the Company reserves the right to charge interest on overdue amounts and to recover any reasonable costs incurred in enforcing payment.
Any required deposits must be paid by the deadline indicated by the Company. Failure to pay a deposit may result in cancellation of the booking.
8. Cancellations and Rescheduling
The Customer may cancel or reschedule an appointment by notifying the Company. Where possible, the Company requests at least 48 hours’ notice before the scheduled service time so that the appointment can be reallocated.
Where the Customer cancels or reschedules with less than 24 hours’ notice, the Company may charge a late cancellation fee, which may be up to the full value of the booked Services, particularly where lost time cannot reasonably be filled. If the Technician attends the Premises and is unable to gain access or to proceed due to Customer-related issues, this may also be treated as a late cancellation.
The Company may cancel or reschedule a booking where necessary due to events outside its reasonable control, such as illness, severe weather, equipment failure, transport disruption, or other unforeseen circumstances. In such cases, the Company will offer the next available appointment and will not be liable for any consequential loss arising from the need to reschedule.
9. Service Performance and Standards
The Company aims to provide a professional oven cleaning service, using suitable tools, materials, and products appropriate for the type of appliance and level of soiling. While the cleaning process usually delivers a significant visual and hygiene improvement, results may vary depending on the age, condition, and prior maintenance of the appliance.
The Technician will exercise reasonable care to protect surrounding surfaces and kitchen fittings; however, the Customer is encouraged to remove easily movable items and valuables from the immediate working area. The Company will not be liable for wear and tear, pre-existing damage, or defects revealed during cleaning.
10. Appliances and Safety
The Customer is responsible for ensuring that the appliance is safe and in reasonable working order before the visit. The Company does not carry out gas or electrical repairs and will not tamper with fixed connections beyond what is required for professional cleaning and only where safe and lawful to do so.
If the Technician considers that an appliance is unsafe to clean or operate, they may refuse to proceed or may limit the scope of work. Any advice given by the Technician about the condition of the appliance is provided in good faith but does not constitute a formal inspection or certification.
After cleaning, some components, such as racks or trays, may remain warm or damp. The Customer should allow sufficient time for the appliance to dry and, where appropriate, follow the Technician’s guidance on initial heating cycles or ventilation before cooking.
11. Waste Handling and Environmental Regulations
During the provision of the Services, the Company may generate waste such as grease residues, used cleaning materials, and disposable protective coverings. The Company will manage such waste in accordance with relevant waste and environmental regulations.
Where possible, non-hazardous waste will be contained and disposed of via normal domestic or commercial waste streams at the Premises, subject to local rules. Any waste classified as hazardous or controlled under applicable regulations will be handled and disposed of by the Company or its authorised partners in compliance with the law.
The Customer agrees not to request the Company to dispose of any items in a manner that would breach environmental or waste legislation. The Company reserves the right to decline removal of any waste or item it reasonably believes to be hazardous, unlawful to transport, or outside the normal scope of oven cleaning services.
12. Damage, Liability, and Limitations
The Company will exercise reasonable skill and care in providing the Services. If the Customer is not satisfied with the standard of cleaning, the Customer must report this to the Company within 24 hours of completion, providing details and, where possible, photographs. The Company may offer to re-attend to address reasonable concerns, at its discretion.
The Company’s liability for any loss or damage arising out of or in connection with the Services is limited to the value of the specific booking under which the claim arises, except where such limitation is not permitted by law. The Company is not liable for any indirect, consequential, or economic loss, including loss of profit, business interruption, or loss of use of the appliance beyond the immediate service period.
The Company will not be responsible for damage arising from pre-existing faults, inherent defects, wear and tear, poor installation, corrosion, or deterioration that is only revealed by the cleaning process. This includes, but is not limited to, perished door seals, weakened enamel, tarnished surfaces, and fragile or previously cracked glass.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other matter for which liability cannot lawfully be excluded or restricted.
13. Insurance
The Company maintains appropriate insurance cover for its operations, including public liability cover, subject to policy terms, limitations, and exclusions. Details of insurance can be provided to the Customer on reasonable request.
14. Complaints and Dispute Resolution
If the Customer has a complaint about the Services, this should be raised with the Company as soon as reasonably possible so that an investigation can be carried out. The Customer should provide a clear description of the issue, the service date, and any supporting evidence.
The Company will aim to respond within a reasonable period, propose any appropriate remedial action, and seek to resolve the complaint amicably. If a resolution cannot be reached, the parties may consider using an independent mediation or alternative dispute resolution service before resorting to formal legal proceedings.
15. Force Majeure
The Company will not be in breach of these Terms and Conditions, nor liable for delay or failure in performing its obligations, where such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, power cuts, transport disruptions, accidents, illness, or changes in law or regulation.
16. Privacy and Data Protection
The Company will collect and process personal data such as names, addresses, and contact details only to the extent necessary to manage bookings, provide the Services, handle payments, and deal with enquiries or complaints. Personal data will be handled in accordance with applicable data protection laws.
The Customer consents to the Company using their contact details for essential communication about the booking and may opt out of any non-essential marketing communications at any time.
17. Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect for new bookings from the date they are published or otherwise communicated. For existing confirmed bookings, the version in force at the time of confirmation will normally apply unless an update is required by law.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By making a booking with Oven Cleaning Putney, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.
