Terms and Conditions for Oven Cleaning Putney
These Terms and Conditions set out the basis on which our oven cleaning service is provided to customers in the UK. By booking an appointment, you agree to these terms, which apply to domestic and, where agreed in writing, light commercial oven cleaning in Putney and surrounding areas. They are intended to explain the booking process, payment arrangements, cancellation rules, liability limits, waste handling obligations, and the legal framework governing our service. For the avoidance of doubt, these terms are designed to be clear and practical, and they apply whether you request a one-off oven cleaning visit or a repeat appliance clean.
In these terms, references to “we”, “us” and “our” mean the service provider, and references to “you” and “your” mean the customer or the person booking on behalf of the customer. If you arrange a booking for another person, you confirm that you have their authority to do so and that they are aware of these terms. Oven Cleaning Putney may also be referred to as our service name, but these conditions apply to the service generally and are not limited to any single address or neighbourhood.
By making a booking, you confirm that you are at least 18 years old and legally capable of entering into a binding contract. You also confirm that any access instructions, property conditions, appliance details, and special requirements you provide are accurate to the best of your knowledge. These details help us assess the job, allocate time, and determine whether any additional equipment or safety precautions are required. Where a property or appliance presents unusual risks, we may adjust the service, reschedule the visit, or decline to proceed if it is unsafe or impractical to continue.
Booking Process
Booking may be made through the channels we make available from time to time, such as telephone, email, online form, or approved messaging systems. A booking is not confirmed until we have accepted it and, where relevant, received any deposit or pre-authorisation requested. We may ask for details including the type of oven, number of ovens, hob, extractor, trays, racks, or related appliances to be cleaned, as well as the property type and access arrangements. Clear and complete information is essential because the price, timing, and staffing may depend on the scope of the work.
We reserve the right to refuse, amend, or cancel a booking if the information supplied is incomplete, incorrect, or suggests that the service requested falls outside our normal scope. Any estimated arrival time is given in good faith, but delays may occur because of traffic, weather, equipment issues, or previous appointments running over. Unless expressly agreed otherwise, the booking is for a cleaning visit only and does not include repairs, electrical work, gas work, or dismantling beyond what is safely necessary for standard cleaning. If any part of the appliance appears defective, unsafe, or unsuitable for service, we may stop work and report the issue to you.
It is your responsibility to ensure that the appliance is ready for cleaning, meaning it is cool enough to handle safely, accessible, and free from food, pets, and personal items that could obstruct the work. If special parking, entry codes, permits, building access, or concierge arrangements are needed, you must arrange these in advance. 
If we cannot gain access or cannot complete the service because of conditions at the property, you may still be charged a call-out or wasted journey fee where reasonably applicable. We may also need to alter the duration of the appointment if the oven cleaning service requires more time than initially expected.
Payments
Prices are normally quoted based on the information you provide and may vary depending on the appliance size, level of soiling, number of items, or additional tasks requested on the day. All quotes are subject to confirmation and may be revised if the actual job differs materially from the description supplied at booking. Unless otherwise stated, prices are quoted in pounds sterling and may be inclusive or exclusive of VAT depending on our trading status and the wording of the quote provided at the time. We will make reasonable efforts to keep charges transparent and to explain any extras before they are added.
Payment is due in accordance with the method and timing stated at the time of booking. This may include payment on completion, payment in advance, a deposit, or a combination of these. If a deposit is taken, it may be non-refundable except where we cancel the appointment or fail to deliver the service in accordance with these terms. You must ensure that you have sufficient funds and that any card, bank transfer, cash arrangement, or other payment method is valid and authorised. If a payment is declined, reversed, or disputed without good reason, we may suspend future services and recover reasonable administration or collection costs.
Where additional cleaning work is requested during the visit, we will inform you of any change to the price before proceeding wherever reasonably possible. Acceptance of the extra work, whether verbally or by conduct, constitutes agreement to pay the revised amount. We may also charge for extraordinary wear, heavy contamination, or time-consuming conditions that were not disclosed beforehand. In the event of late payment, we reserve the right to seek interest and statutory compensation where permitted by law. Nothing in these terms affects your mandatory rights under UK consumer law, including rights relating to services not carried out with reasonable care and skill.
Cancellations and Rescheduling
You may cancel or reschedule a booking by providing notice as soon as possible. Where we have reserved time, allocated staff, or incurred costs for your appointment, a cancellation charge may apply if the cancellation is made too late to reallocate the slot. The amount of any charge will be reasonable and proportionate to the loss we suffer, and may take account of travel already undertaken, materials prepared, and work time reserved. If a deposit has been paid, we may retain some or all of it to cover these costs, unless doing so would be unfair or unlawful.
If you wish to change the appointment date or time, we will try to accommodate your request subject to availability. However, rescheduling is not guaranteed and may require a new date, revised price, or updated service conditions. We may cancel or postpone a booking if staff illness, severe weather, safety concerns, equipment failure, or circumstances beyond our control make attendance impossible or impractical. In such cases, we will try to contact you as soon as reasonably possible and may offer an alternative time. Except where otherwise required by law, we are not responsible for indirect losses arising from a cancellation or delay caused by events outside our reasonable control.
If you are not present at the agreed time and we are unable to complete the clean, or if the appliance is not prepared in a safe and suitable condition, the appointment may be treated as a cancellation on arrival. This includes situations where the oven is still excessively hot, access is unavailable, water or electricity is not available where needed, or the property cannot be entered. Any applicable charge will reflect the circumstances and our reasonable costs. We aim to act fairly, but repeated late cancellations or failed access may result in refusal of future bookings.
Service Standards and Customer Responsibilities
We will provide the service with reasonable care and skill, using appropriate products and methods for the appliance type and condition. Our standard service may include the removal of removable parts, treatment of internal surfaces, and cleaning of accessible areas, subject to the limitations of the appliance and the safe working practices of our staff. We do not guarantee that every mark, stain, baked-on residue, or discolouration can be fully removed, especially where damage, age, enamel wear, or previous misuse has affected the surface. Oven cleaning in Putney and elsewhere is a professional cleaning service, not a restoration service.
You agree to provide a safe working environment. This means ensuring pets are secured, children are kept away from the work area, and fragile items are removed from nearby surfaces. You should also disclose any known faults, broken seals, unstable fittings, electrical issues, or gas concerns before work begins. We may refuse to clean an appliance if doing so could cause damage or risk injury. If you instruct us to proceed against our recommendation, you do so at your own risk, subject always to our duty to act lawfully and safely.
You are responsible for checking the appliance after completion and raising any concerns promptly. Any issue relating to the service should be reported within a reasonable time, so we have an opportunity to inspect the matter and, where appropriate, return to resolve it. If a claim is raised long after the visit, it may be more difficult to investigate and may reduce the remedies available. Your statutory rights remain unaffected, but prompt notification helps both parties deal with any concern efficiently and fairly.
Liability
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. Subject to that, we are not responsible for losses that are not foreseeable, are indirect, or arise from circumstances outside our control. We are also not liable for pre-existing faults, structural defects, poor-quality installation, hidden damage, or deterioration that becomes apparent during or after cleaning where such issues were not caused by our negligence.
Where we are liable for damage caused by our staff while carrying out the service, our responsibility will generally be limited to the reasonable cost of repair or replacement of the affected item, taking into account age, condition, and fair wear and tear. We are not responsible for losses arising from your failure to disclose relevant information, from unsafe conditions at the property, or from your instructions contrary to our advice. If any appliance component is fragile, corroded, loose, or already damaged, normal handling may carry a risk of further deterioration, and we are not liable for damage caused by that pre-existing weakness unless we acted negligently.
We do not accept responsibility for loss of profit, loss of business, loss of opportunity, or inconvenience caused by delays, cancellations, or service issues, except where such exclusion is not permitted by law. Where a claim is made, you must give us reasonable access to inspect the issue and, if suitable, to put matters right. Any attempt to repair, alter, or dispose of the appliance before we have had a reasonable chance to inspect it may affect the claim. These rules apply to every oven cleaning service we provide under these conditions.
Waste Regulations and Environmental Handling
We handle waste in accordance with applicable UK waste regulations and environmental duties. Any grease, residue, disposable cloths, packaging, or other waste generated by the service will be managed responsibly and, where necessary, removed from the property in a lawful manner. We may separate waste for appropriate disposal or recycling where practical. We do not knowingly dispose of hazardous materials, prohibited substances, or items that require specialist treatment unless this has been agreed in advance and can be handled lawfully.
You must inform us of any unusual contamination, chemical residue, pest issue, sharps risk, or other hazardous condition before the appointment. If the oven, trays, or surrounding area contain materials that are hazardous or may be considered controlled waste, we may refuse to handle them or may require additional precautions and charges. We will not breach environmental law at your request, and any instruction from you that would require unlawful disposal will be declined. If specialist waste disposal becomes necessary because of the condition of the appliance or the property, we may suspend work pending agreement on the appropriate method and any additional cost.
You remain responsible for the general disposal of household items not generated by our work, including food waste, packaging, and unrelated debris. If the appointment results in a small amount of residual waste at the property, we will leave the area tidy and remove what is reasonably within the scope of the service. However, we do not act as a general waste collection service. Compliance with waste law is a shared responsibility, and both parties must avoid conduct that could create an environmental offence or nuisance.
Data, Complaints, and General Provisions
We may use the information you provide for the purpose of arranging and delivering the service, managing payments, maintaining records, and dealing with service queries. We will handle personal data in line with applicable data protection law. If you have a complaint, you should notify us with sufficient detail and supporting information so we can review the issue. We aim to deal with concerns fairly, promptly, and in a proportionate manner, but any complaint procedure does not limit your legal rights.
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in force. A failure or delay by us in enforcing any right does not waive that right. We may update these terms from time to time to reflect legal, operational, or business changes, and the version in force at the time of your booking will apply to that appointment unless a different version is agreed in writing. These conditions form the entire agreement between us and you in relation to the service, except where a written variation has been confirmed.
These terms are governed by the laws of England and Wales, and any dispute arising out of or in connection with the service will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives you the right to bring proceedings elsewhere. By booking our oven cleaning service, you confirm that you have read, understood, and accepted these Terms and Conditions. This legal framework applies to all standard appointments and any agreed variations to the service, ensuring a clear basis for every oven cleaning booking we accept.